Live Web Chat

I’ll be moderating a live “web chat” about waiters and tipping at Radio Boston (WBUR) tomorrow, May 16th, between 1:00 & 2:00 PM EST. You can access the chat room by going to www.radioboston.org.  Come one, come all! I’ll have a new story...

You Get Tough With It

It’s a busy night at Café Machiavelli and one of the POS computers is down. Forced to share a single terminal, the stress level among the waitstaff is running high. I’ve got several tables to input, but a newbie waiter, hovering over the touch screen as she...

What Recession?

A few weeks ago I mentioned that some customers are tipping less because of the recent economic downturn. Well the LA Times has a good article about that very topic. In car culture LA, with gas well over $4 a gallon, it’s a miracle anyone’s driving to a...

Iron

It’s Saturday night and Café Machiavelli is bursting at the seams. Impatient customers waiting to be seated are laying siege to the hostess stand.  Since my section’s closest to the entrance, I get to hear the panicked bleating emanating from the entitled hordes....